Salesforce Project Manager

1 month ago


Phoenix, Arizona, United States Rocket Lawyer Full time
About the Role

We are seeking a highly skilled Salesforce Project Manager to join our Operations team at Rocket Lawyer. As a key member of our team, you will play a vital role in developing and delivering our Salesforce roadmap for Support, Sales, and Fulfillment functions.

The ideal candidate will have a strong understanding of Salesforce best practices, excellent relationship-building skills, and the ability to translate technical information into layman's terms. You will work closely with Ops business unit leaders, Product Management, and other technical teams to ensure seamless execution of our Salesforce strategy.

Responsibilities include defining and managing the SFDC roadmap, facilitating Salesforce design projects, and maintaining an active understanding of our Salesforce configurations. You will also be responsible for creating a platform roadmap, defining priorities, and communicating platform changes to end users and stakeholders.

If you are a proactive and detail-oriented individual with a passion for Salesforce, we encourage you to apply for this exciting opportunity.

Requirements
  • Strong Salesforce knowledge and at least 2+ years' of hands-on experience with both Sales and Service Cloud
  • Proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Business process documentation
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Training end users and key stakeholders
  • Technical documentation experience
  • Available and responsive to questions
  • Experience defining Salesforce configurations, including workflows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Preferred Qualifications
  • Experience in Operations/Sales/Fulfillment functions
  • Demonstrates continued personal/professional development
  • Active in the Salesforce community

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