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District Service Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Marine Service Support Specialist to join our team at American Honda Motor Co Inc. As a key member of our organization, you will be responsible for delivering technical service support, education, and problem resolution directly to marine dealers, to positively impact retail customer satisfaction.
Key Responsibilities
- Provide customer support for dealers and retail customers, ensuring timely and effective resolution of technical issues.
- Provide field technical product information, including training and education on Honda Marine products and services.
- Support Techline call duties on a scheduled basis, utilizing your expertise to resolve complex technical issues.
- Collaborate with marine dealers to enhance their service efforts, providing guidance and support to ensure optimal customer satisfaction.
- Retrieve marketplace information on Honda product performance to help improve products for the future.
Requirements
- Bachelor's degree in Business or Industrial field, or equivalent experience in a related technical field.
- Vocational or Marine technical training education is desirable.
- 3 years of technical and at least 2 years of management experience at retail or wholesale level in the Marine (or related) industry, to include service management, field service representative, or technical training.
- Good working knowledge of the Marine industry, Marine industry products, excellent technical understanding of Marine internal combustion engines, Marine drive lines, Marine rigging, diagnosis, and repair.
- Strong communication and interpersonal skills, with the ability to negotiate and motivate internal and external personnel.
- Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment.
Work Environment
This is a remote work opportunity, allowing you to work from the comfort of your own space.
Benefits and Total Rewards
We offer a comprehensive benefits package, including:
- Competitive Base Salary
- Annual Bonus
- Representative Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
- Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, paid holidays, sick time, personal days
- 401K Plan with company match + additional contribution
Career Growth and Development
We are committed to providing opportunities for career growth and development, including:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Equal Opportunity Employer
American Honda Motor Co Inc is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
