Hospitality Shift Lead

3 weeks ago


Brooklyn, New York, United States Roberta's Full time
About the Role

We are seeking a skilled and charismatic Hospitality Shift Lead to join our team at Roberta's.

Job Summary

The ideal candidate will have 3+ years of experience in Front of House roles, with a proven track record of leadership and problem-solving skills. As a FOH Shift Lead, you will be responsible for creating a positive and welcoming atmosphere for guests, ensuring exceptional service standards, and providing high-level guest resolution. The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience.

Responsibilities
  • Create a dynamic and energetic environment that aligns with Roberta's brand
  • Maintain a clean and well-organized restaurant, with attention to detail
  • Run the Front of House without supervision, making informed decisions to drive sales and customer satisfaction
  • Provide outstanding guest experiences, resolving issues promptly and professionally
  • Support all Front of House positions, including host, server, back waiter, bartender, and expo
  • Set up and shut down the FOH efficiently, delegating tasks as needed

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