Medical Laboratory Specialist
4 days ago
We are seeking a highly skilled Medical Laboratory Technician II to join our team in the External Referral Lab at Duke University Health System. As a key member of our laboratory team, you will be responsible for performing a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease.
Key Responsibilities- Receive and process specimens as required by respective laboratory area procedures and protocols, CP and AP sendouts.
- Contact providers regarding specimen rejections, ambiguous tests, canceled tests, missing consent forms, etc.
- Obtain approval to process and ship tests that are not approved for send out and requests for new tests that have not been sent out before.
- Prepare specimens for shipment by FedEx next-day air or courier pickup following the International Air Transport Association's (IATA) Dangerous Goods Regulations (DGR).
- Create FedEx Air Bills.
- Maintain inventory of supplies; reorder as required; stock supplies.
- Work with on-site Mayo and Lab Corp processors.
- Work with Patient Account Associates for billing determinations prior to shipment of specimens.
- Resolve Beaker reports: Specimen collected not received and Expected test list.
- Assist in training new personnel; provide technical assistance to new employees, students as assigned.
- Investigate issues and provide advanced problem-solving, troubleshooting of external reference laboratory test ordering, required forms, and specimen handling, shipping, and reporting results.
- Perform routine maintenance as required by laboratory procedures.
- Responsible for day-to-day follow-up and resolution of escalated pre and post-analytical issues and questions for the Referral Lab.
- Act as the person in charge (PIC) as well as a resource person /role model.
- AA or AS Degree.
- Certification as a Medical Laboratory Technician by a nationally recognized board/agency (required, within 18 months).
- Experience involving patient contact, customer service in a medical setting, strong communication skills, both verbal and written.
- Basic knowledge of medical terminology.
- Working knowledge of laboratory and hospital computer systems is helpful.
- Basic knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
Duke University Health System is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We strive to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
We are committed to upholding these values and ensuring that all members of our community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.
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