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Complimentary AM Attendant

2 months ago

San Jose California, United States Element San Jose Full time
Job Summary:

The Complimentary AM Attendant is a key member of our hotel team, responsible for delivering exceptional service to our guests in the complimentary breakfast area. This role requires a high level of attention to detail, speed, and accuracy, as well as a strong understanding of hotel-brand standards and guest expectations.

Responsibilities:
  • Provide exceptional service to guests in a timely and courteous manner.
  • Ensure the complimentary breakfast area is clean, organized, and well-stocked at all times.
  • Prepare and serve food and beverages to guests, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests.
  • Handle cash and credit transactions accurately and efficiently.
  • Maintain a high level of knowledge of hotel products and services, as well as local area attractions and events.
  • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Perform opening and closing procedures, including side work duties and cash handling.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required; experience in a hotel or related field preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Must be able to obtain and provide a Food Handlers card, as required by local regulations.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
Benefits:
  • Competitive hourly rate: $16.00 - $21.52 per hour.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.