Community Care Specialist

4 weeks ago


Detroit, Michigan, United States United Way for Southeastern Michigan Full time
Job Title: Community Care Specialist

Job Summary:

As a Community Care Specialist at United Way for Southeastern Michigan, you will play a vital role in connecting individuals with essential resources and services. Your exceptional communication skills and empathy will enable you to understand the needs of our clients and provide effective solutions.

Key Responsibilities:

Process a high volume of incoming calls from low-income clients seeking information and referrals for social services.

Employ active listening skills to understand all of the caller's needs.

Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being judgmental.

Identify and offer effective solutions to both expressed and latent needs.

Connect callers with resources in their area that offer assistance.

Utilize the department's database information, demonstrating technical skills that lead to efficient and effective outcomes.

Report inaccurate database information to the Resource group for correction.

Record caller data accordingly to prescribed policies.

Represent United Way 2-1-1 at community events designed to inform people in the community about 2-1-1 services.

Demonstrated Abilities:

High-impact, customer-focused telephone communication skills

Effective listening and problem-solving involving customer service via telephone

Ability to function successfully in a fast-paced, often stressful work environment

Acquired Knowledge:

High school diploma, with some social services coursework or experience preferred

A minimum of 1 year of experience in a high-volume crisis center

Basic computer skills, including MS Word, Outlook, Excel, and Internet searches

Equal Opportunity Employer:

United Way for Southeastern Michigan is an Equal Opportunity Employer. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

COVID Vaccination:

Candidates must submit proof of COVID Vaccination along with any employment offerings.

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