Housekeeping Team Lead

6 days ago


Vinton, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

About the Role

This position is responsible for providing exceptional guest service and leading the housekeeping team to ensure a clean and comfortable environment for our guests.

Key Responsibilities
  1. Provides Next-Level Guest Service

Demonstrates a commitment to delivering a high level of service to internal and external guests, embodying the company's culture in all interactions.

Fosters a Supportive Environment

Creates a supportive and motivating atmosphere for team members, promoting a culture of excellence and teamwork.

Ensures Confidentiality and Compliance

Maintains the confidentiality of privileged information and adheres to established procedures and company policies, ensuring compliance with state regulations.

Trains and Supports EVS Attendants

Provides guidance and support to EVS Attendants, ensuring they meet and exceed company expectations in their tasks and responsibilities.

Collaborates with Facilities Manager

Works with the Facilities Manager to create task and checklists, ensuring effective communication and coordination.

Leads Departmental Pre-Shift Briefings

Conducts pre-shift briefings and delegates job assignments, following the guidance of the Facilities Manager.

Maintains OSHA and Hazcom Compliance

Ensures that the department operates in accordance with OSHA and Hazcom regulations, including the maintenance of MSD Sheets and proper labeling of equipment and chemicals.

Ensures Proper Equipment and Chemical Storage

Verifies that equipment and chemicals are safely stored and team members are fully educated on their use and hazards.

Receives and Coordinates Equipment and Supplies

Receives equipment and supplies and coordinates their distribution and storage in an organized fashion.

Maintains Storage Areas

Ensures that all storage areas are labeled and maintained in good order.

Monitors Equipment Condition

Monitors the condition of equipment and ensures that it is properly maintained.

Resolves Problems and Communicates with Supervisor

Makes decisions within the scope of authority and recommends courses of action to resolve problems beyond that scope to the position's supervisor.

Regulatory and Compliance Responsibilities

  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
  • Have knowledge of the Property's programs to address problem gaming.
  • Report any acts of wrongdoing of which the team member may have knowledge.

Position Qualifications

A high school diploma or GED certificate is required, along with six months to one year of work experience. The successful candidate will possess excellent communication skills, both written and oral, and a working knowledge of Excel and Word. Previous customer service experience is also essential.

Certificates, Licenses, and Registrations

A Virginia Racing Commission License and a Valid Driver's License are required for this position.



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