Housekeeping Team Lead
6 days ago
About the Role
This position is responsible for providing exceptional guest service and leading the housekeeping team to ensure a clean and comfortable environment for our guests.
Key Responsibilities- Provides Next-Level Guest Service
Demonstrates a commitment to delivering a high level of service to internal and external guests, embodying the company's culture in all interactions.
Fosters a Supportive EnvironmentCreates a supportive and motivating atmosphere for team members, promoting a culture of excellence and teamwork.
Ensures Confidentiality and ComplianceMaintains the confidentiality of privileged information and adheres to established procedures and company policies, ensuring compliance with state regulations.
Trains and Supports EVS AttendantsProvides guidance and support to EVS Attendants, ensuring they meet and exceed company expectations in their tasks and responsibilities.
Collaborates with Facilities ManagerWorks with the Facilities Manager to create task and checklists, ensuring effective communication and coordination.
Leads Departmental Pre-Shift BriefingsConducts pre-shift briefings and delegates job assignments, following the guidance of the Facilities Manager.
Maintains OSHA and Hazcom ComplianceEnsures that the department operates in accordance with OSHA and Hazcom regulations, including the maintenance of MSD Sheets and proper labeling of equipment and chemicals.
Ensures Proper Equipment and Chemical StorageVerifies that equipment and chemicals are safely stored and team members are fully educated on their use and hazards.
Receives and Coordinates Equipment and SuppliesReceives equipment and supplies and coordinates their distribution and storage in an organized fashion.
Maintains Storage AreasEnsures that all storage areas are labeled and maintained in good order.
Monitors Equipment ConditionMonitors the condition of equipment and ensures that it is properly maintained.
Resolves Problems and Communicates with SupervisorMakes decisions within the scope of authority and recommends courses of action to resolve problems beyond that scope to the position's supervisor.
Regulatory and Compliance Responsibilities
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
- Have knowledge of the Property's programs to address problem gaming.
- Report any acts of wrongdoing of which the team member may have knowledge.
Position Qualifications
A high school diploma or GED certificate is required, along with six months to one year of work experience. The successful candidate will possess excellent communication skills, both written and oral, and a working knowledge of Excel and Word. Previous customer service experience is also essential.
Certificates, Licenses, and Registrations
A Virginia Racing Commission License and a Valid Driver's License are required for this position.
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