Guitar Instrument Specialist
1 week ago
Guitar Center fosters a creative environment where employees can find their unique sound. Our mission is to develop lifelong musicians and make a positive impact by enabling individuals to experience the joy of music creation. We strive to create inclusive spaces that prioritize customers while fulfilling our mission.
As a Repair Technician, you will provide exceptional maintenance and repair services for customer-owned instruments and assist in maintaining store inventory. Your goal will be to deliver outstanding customer experiences and high-quality work, driving business growth through excellent service.
Critical Characteristics:
- Customer Focus: Understands customer service principles and provides an exceptional customer experience. You will connect with customers meaningfully, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping them. You will effectively handle customer service issues.
- Initiative: Identify opportunities and issues, following through on work activities to capitalize or resolve them. You will learn quickly and take positive action without being requested to do so. Develop knowledge and skills, including product, store operations, sales, and leadership.
- Selling: Work through GC's certification program to gain a base understanding of products and sales techniques.
- Training: Effectively train learners and communicate information and techniques so they are retained.
Your Responsibilities:
- Interact with customers, ensuring a positive customer experience.
- Service customer-owned instruments with a high level of craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Additional duties as assigned.
Why Guitar Center?
We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Additionally, we provide gig leave for employees who are musicians, allowing them to share their music with the world and return to their job after their tour.
Requirements:
Skilled understanding of repairing guitars.
Preferred Qualifications:
Foundational product knowledge on Guitar Center products.
Equal Opportunity Employer:
Guitar Center is an equal opportunity employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
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