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Retail Sales Associate

2 months ago

Fort Worth, Texas, United States Michaels Stores Full time

About Michaels Stores

Michaels is a leading retailer of arts, crafts, framing, floral, wall decor, and seasonal merchandise for makers in North America.

We operate over 1,270 stores in 49 states in the U.S. and in every province in Canada.

Job Summary

We are seeking a Retail Sales Associate to join our team at Michaels Stores.

Key Responsibilities

  • Provide a fast and friendly checkout experience for customers.
  • Execute cash handling to standards and maintain store recovery standards to deliver our brand promises.
  • Engage customers on benefits of rewards and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return/go back process.
  • Support shrink and safety programs.
  • Assist with Omni channel processes.
  • Acknowledge customers, help locate product, and provide solutions.
  • Interact with others in an accepting and respectful manner and remain positive and respectful, even in difficult situations.
  • Cross-trained in Custom Framing selling and production.

Requirements

  • Retail and/or customer service experience preferred.
  • Ability to work in a fast-paced environment and meet sales goals.
  • Excellent communication and customer service skills.
  • Ability to lift up to 25 pounds and stand for long periods.

About Michaels

At Michaels, we believe in putting people first and doing the right thing. We are obsessed with our makers and are always improving our craft. We hold ourselves accountable and are better together. We find fun in the everyday and are committed to making a difference in our communities.