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Telecommunications Support Specialist

2 months ago


Portland, Oregon, United States Lumen Technologies Full time
About Lumen Technologies

Lumen Technologies is a leading provider of communication and technology solutions. We connect the world by bringing people, data, and applications together quickly, securely, and effortlessly.

Our company is built on a culture of teamwork, trust, and transparency. We prioritize workplace inclusion and employee support, earning recognition as one of the greatest workplaces for diversity and achieving a perfect score on the Human Rights Campaign Corporate Equality Index.

We're committed to providing equal employment opportunities to all persons regardless of protected statuses. Our goal is to create a workplace where everyone feels valued, respected, and empowered to succeed.

The Role

We're seeking highly motivated and technically skilled individuals to join our Network Implementation (NI) Academy. As an Associate Engineer, you'll participate in a comprehensive training program designed to develop your skills in network operations, IP, and customer care.

Key responsibilities include:

  • Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
  • Using systems such as SAP, Microsoft Office, Autocad, Microstation, and Lumen-specific systems to plan, manage, and document outside plant projects.
  • Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
  • Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
  • Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
  • Building relationships with business partners, customers, and vendors.
  • Creating maintenance requests and ensuring timely completion of work orders.
  • Demonstrating multi-discipline expertise and responsibility.
Requirements

To be successful in this role, you'll need:

  • A high school diploma or equivalent.
  • Working knowledge of Microsoft Office software applications.
  • Excellent verbal and written communication skills.
  • Strong analytic, leadership, and presentation skills.
  • Ability to work well independently or within a group.
  • Willingness to travel to different locations as needed.
  • Comfortable working in an outside environment.
Preferred Qualifications

We're looking for candidates with:

  • A bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or a related field.
  • Knowledge of fiber optic network principles, standards, and best practices.
  • Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.
Compensation

The starting salary for this role varies based on the employee's primary work location. Employees typically do not start at the top of the range, and compensation depends on each individual's qualifications.

Location-based pay ranges are as follows:

$51,188 - $68,250 in these states: OR

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.