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Patient Service Coordinator, Internal Medicine
2 months ago
North Shore Physicians Group (NSPG) is a leading multi-specialty physicians group in the region, known for its innovative practices and commitment to delivering high-quality patient care.
We are a team of over 400 physicians, nurse practitioners, physician assistants, and other healthcare professionals who work together to provide exceptional patient experiences.
Our goal is to make our practice of medicine smarter and more efficient, and we are always seeking new ways to improve and enhance our services.
Job SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in the operations of our community-based physician practices, providing administrative support and ensuring that our patients receive the highest quality experience.
You will be responsible for scheduling appointments, obtaining prior authorizations, checking in patients, and completing forms and paperwork. You will also be the first point of contact for patients, answering their questions and providing general support to our clinicians and peers.
Key Responsibilities- Schedule appointments and obtain prior authorizations as needed
- Check in patients, answer their questions, and assist with pre-visit paperwork
- Complete forms and paperwork, and collect co-payments
- Field incoming telephone calls and triage appropriately
- Monitor patient flow and waiting room activity
- Provide general support to practice leadership, clinicians, and peers
We are looking for a highly skilled and customer-focused individual who has:
- 2 years of experience working in a community-based medical practice
- Epic experience preferred
As a Patient Service Representative with North Shore Physicians Group, you will have the opportunity to work in a dynamic and innovative environment, where you will be valued and supported in your role. You will also have access to ongoing training and development opportunities, and will be part of a team that is committed to delivering exceptional patient care.
