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Neighborhood Operations Supervisor

2 months ago

Connecticut, United States South Oxford Management Full time

About Us

South Oxford Management is a comprehensive property management firm operating across multiple states. We are committed to delivering an outstanding experience for our residents and team members alike. Our team possesses extensive industry knowledge, ensuring excellence in every facet of our operations. We are dedicated to fostering positive experiences for individuals, as our mission is to prioritize people.

Joining South Oxford Management means becoming part of a collaborative team where you are encouraged to learn, share insights, and engage in team-building and community service initiatives. We value innovation, fresh perspectives, hard work, and, above all, our core values.

Your Role

The Community Manager serves as the driving force behind the community. This role involves managing and coordinating personnel, activities, and resources to create a cohesive environment for residents, prospective residents, visitors, and team members. The Community Manager recognizes the dynamic nature of the community and is always ready to assist as needed.

Key Responsibilities

  • Recruit, train, and oversee all team members with a focus on positive mentorship
  • Demonstrate ownership and lead by example
  • Encourage team members to embrace new challenges and present innovative ideas
  • Provide thorough feedback to team members, documenting and managing disciplinary actions as required
  • Conduct ongoing training sessions for team members
  • Develop and manage the community budget
  • Prepare weekly and monthly performance reports
  • Ensure timely collection and posting of rent, with immediate bank deposits reported to the home office
  • Maintain clear communication with vendors and contractors regarding scheduling, billing, and insurance documentation
  • Promptly submit invoices for payment
  • Advise the Regional Manager on rental rate strategies
  • Report community incidents and liabilities to the home office
  • Oversee and approve lease documentation
  • Ensure the office and model apartments are opened on schedule and maintained in excellent condition
  • Deliver exceptional customer service to residents and prospective residents
  • Take pride in the community by regularly inspecting and addressing concerns, ensuring cleanliness, and reporting maintenance needs
  • Maintain organization even during peak periods
  • Handle incoming phone inquiries appropriately
  • Build strong relationships with residents and prospective residents
  • Regularly walk and inspect the community, focusing on vacant units
  • Prioritize safety by promptly addressing unsafe conditions
  • Be available to work a flexible schedule, including weekends
  • Collaborate closely with the Maintenance Supervisor to oversee and schedule maintenance tasks
  • Update online property listings
  • Stay informed about market trends and competition
  • Communicate effectively with residents, prospective residents, visitors, vendors, and team members while maintaining a professional demeanor
  • Perform additional tasks as assigned by district or regional management

Qualifications

  • High School diploma or equivalent; a bachelor's degree is preferred
  • A minimum of three years of experience in property management, including at least one year in a Community Manager role
  • Proven supervisory experience with a track record of success
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Able to manage multiple tasks and meet deadlines effectively
  • Willingness to work a flexible schedule, including weekends
  • Familiarity with Yardi or similar property management software is preferred
  • Professional appearance and demeanor
  • Physical ability to walk the property, including climbing stairs
  • Capability to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies, and stand for extended periods

What We Offer

South Oxford Management LLC provides a variety of insurance options and benefits for our full-time team members, including:

  • Comprehensive training programs
  • Competitive salaries and performance bonuses
  • Paid vacation, sick leave, and holidays
  • 401(k) retirement plan with company matching
  • Medical insurance options (Low PPO, High PPO)
  • Dental insurance (PPO, HMO)
  • Vision insurance
  • Employer-paid basic life insurance
  • Employer-paid accidental death and dismemberment insurance
  • Employer-paid long-term disability insurance
  • Employee referral bonuses
  • Discounts on employee housing
  • Awards and recognition programs for employees
  • Opportunities for career advancement

We recognize your exceptional talents. Join our team and let us help you shine.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO.

South Oxford Management LLC is dedicated to maintaining a workplace free from illegal drugs and alcohol, as well as the misuse of legal substances. All job applicants must successfully complete a drug and/or alcohol test prior to employment. Refusal to take the test or failure to cooperate will result in disqualification from employment. A positive test result may lead to the withdrawal of a job offer, where permitted by state law.