Customer Service Liaison

3 days ago


Pasadena, Maryland, United States Alexander Brown - State Farm Agent Full time
Job Description

We are seeking a dedicated and results-driven Customer Service Representative to join our team at Alexander Brown - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to help drive business growth through value-based conversations and remarkable customer experiences.

Salary: $60,000 per year, plus commission/bonus

Key Responsibilities:
  1. Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  2. Use a needs-based review process to educate customers about insurance options and provide personalized recommendations.
  3. Collaborate with the agent to develop and implement marketing strategies to achieve business goals.
  4. Identify customer needs and market appropriate products and services to meet those needs.

What We Offer:
  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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