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Optometrist Associate

2 months ago

Columbia, Maryland, United States EssilorLuxottica Full time
Requisition ID: 847642

At Pearle Vision, we prioritize the health of your eyes, offering exceptional care from a team that has been dedicated to eye health for years.

Every Pearle Vision location is committed to providing authentic EyeCare, ensuring that your experience from the examination room to the retail area is exceptional.

Pearle Vision is part of Luxottica, a leader in the eyewear industry. Our professionals understand that trust is fundamental in every appointment, aligning with Dr. Pearle's vision of genuine eye care.


GENERAL FUNCTION

The Associate Optometrist plays a crucial role in enhancing the lives of our patients by delivering and overseeing the execution of NECE.

This position collaborates with the Store Manager and Field Leadership Team to foster a safe and motivating work environment that promotes commitment, innovation, success, and growth within the organization.


MAJOR DUTIES & RESPONSIBILITIES
  • Demonstrates unwavering commitment to providing outstanding Patient/Customer Service through the execution of NECE.
  • Assists in welcoming patients and managing phone inquiries as necessary.
  • Conducts all services in line with Clinical Protocols and accepted standards of care.
  • Ensures patients receive precise diagnoses and suitable recommendations.
  • Establishes a positive relationship with patients.
  • Mentors Associate Doctors on clinical protocols, auditing charts as needed.
  • Communicates effectively with all store associates to ensure a seamless eyecare experience and positive patient outcomes.
  • Identifies patients' diverse needs and prescribes appropriate products and services.
  • Facilitates the transition of patients to sales associates with relevant dialogue regarding their needs and prescribed services.
  • Focuses on developing qualified Associate Doctors and store associates through comprehensive training in various areas, including:
    • Orientation
    • Front desk procedures
    • Pre-testing
    • Telephone skills
    • Contact Lens Training
    • Clinical Protocols
    • Pearle Certified Eyecare
    • Company safety, Diversity, HIPAA, and Loss Prevention
    • Leadership and Management
  • Encourages decision-making at the level closest to the patient.
  • Provides timely, clear, and constructive feedback to Associate Doctors and associates.
  • Addresses performance issues directly in collaboration with the Store Manager, initiating appropriate disciplinary actions when necessary.
  • Partners with the Store Manager to conduct annual performance reviews for Associate Doctors and provides feedback for store associates' evaluations.
  • Collaborates with the Store Manager to achieve overall store success.
  • Aims to exceed expectations in various performance metrics, including:
    • Secret shops
    • Sales plan percentage to goal
    • Exam growth
    • Store profitability
    • Adherence to Clinical Protocols
    • Key Performance Indicators
  • Recruits and selects high-quality staff in conjunction with the Store Manager.
  • Collaborates with the Store Manager to accurately forecast staffing needs based on business trends.
  • Adheres to approved staffing and scheduling guidelines.
  • Supervises and validates the receipt of CL diagnostics and physical inventory.
  • Ensures timely and accurate processing of Managed Vision Care claims.
  • Takes responsibility for ordering doctor's office supplies and company-approved forms promptly.
  • Maintains the office and store appearance, ensuring visual displays align with company guidelines.

BASIC QUALIFICATIONS
  • Doctor of Optometry
  • Knowledge of current Optometric technology and practices
  • Strong verbal and written communication skills
  • Excellent organization and time management abilities

Employee compensation is determined by various factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victimization of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.