Cloud Services Engineer
3 weeks ago
We are seeking a highly skilled Cloud Services Engineer to join our team at PTC. As a Cloud Services Engineer, you will be responsible for supporting the Servigistics products across the PTC private cloud. This role will involve every facet of the SAAS lifecycle, from initial installation to production, monitoring, technical support, and incident response.
Key Responsibilities:
- Prioritize issues of varying severity and effectively manage the resolution or escalation of all issues efficiently within our ticketing system.
- Focus on providing and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach.
- Install PTC Application Software and its supporting approved 3rd Party Software.
- Resolve issues and make decisions pertaining to the configuration of PTC Applications.
- Facilitate communication between customers and internal teams to resolve issues.
- Execute build deployments according to providing instructions.
Requirements:
- 2+ years working in an IT Help Desk type environment.
- Understanding of Cloud technology.
- Basic command line Linux Skills.
- Basic Oracle skills.
- Basic troubleshooting skills.
Preferred Qualifications:
- Associates degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience.
- Must be a US Citizen.
- Must have or be able to obtain a Security level clearance.
About PTC:
PTC is a global company that values and respects all identities, cultures, and perspectives. We strive to create an inclusive environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. We welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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