Business Process Analyst

3 weeks ago


Trenton, New Jersey, United States NJM Insurance Full time
Job Summary

The Functional Analyst - Process Expert will be responsible for gathering, analyzing, and documenting business or system processes and requirements for NJM's applications. This role will work closely with all Project and Business team members throughout the project lifecycle.

Key Responsibilities

• Support and promote requirements planning & monitoring activities for project delivery.

• Collaborate with applicable stakeholders to understand and diagram existing or new business processes using a variety of modeling techniques.

• Elicit, capture, and document requirements independently; prepare and maintain documentation utilizing user stories, use cases, diagrams, or other requirement management templates and tools.

• Understand and demonstrate proficiency in applying appropriate requirements elicitation techniques (interviews, surveys, brainstorming sessions, etc.).

• Understand estimation methodologies; provide estimates for assignments.

• Facilitate meetings and team interaction, as well as foster business relationships.

• Understand in detail the features, functions, and capabilities of package solutions in order to achieve proper business requirements alignment and adaptation to package as needed.

• Assist in the investigation and resolution of incidents as needed.

Requirements

• 2+ years of experience as a Business Analyst (working with Personal Lines Insurance products is preferred).

• 4+ year of experience in software delivery.

• Bachelor's degree in related field or equivalent experience.

• Experience with different requirements gathering tools and techniques (use cases, diagramming, process modeling, interviews, workshops, etc.).

• Experience with multiple project delivery methodologies (Agile, SAFE preferred)

• Ability to learn quickly in a fast-paced environment, and adapting to change.

• Ability to work both independently and in a team-oriented, collaborative environment is essential.

• Ability to adapt to shifting priorities, demands, and timelines.

• Excellent verbal, written, and interpersonal communication skills.

• Excellent analytical and problem-solving capabilities.

About NJM

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining, and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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