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Restaurant Server

2 months ago

Louisville, Kentucky, United States White Lodging Full time

Server - Porch Kitchen + Bar

Job Overview

As a restaurant server, you will be responsible for delivering food and beverages to guests in a prompt manner, ensuring exceptional service and guest satisfaction at all times. It is essential to verify the identification of all guests and monitor their beverage consumption to prevent overserving.

Key Responsibilities

  • Deliver outstanding service to all patrons.
  • Embrace and embody the mission and core values of White Lodging.
  • Complete all assigned setup, side work, and closing tasks efficiently.
  • Maintain cleanliness in the restaurant by checking for debris before, during, and after shifts.
  • Possess thorough knowledge of all menu items, including garnishes, ingredients, and preparation methods, and be ready to answer guest inquiries accurately.
  • Stay informed about daily specials and features offered by the restaurant.
  • Utilize suggestive selling techniques to enhance the dining experience and increase the average check amount.
  • Accurately take guest orders, confirm them back to the guests, and input them correctly into the Micros system, ensuring modifications are reflected accurately.
  • Inspect food presentation before serving to ensure quality and freshness.
  • Assess guest satisfaction with food quality shortly after serving.
  • Present checks accurately and promptly, ensuring they are free from errors.
  • Adhere to all cash handling policies and complete end-of-shift paperwork as required.
  • Follow all company policies regarding work procedures and attendance.
  • Acquire and maintain knowledge about the hotel and participate in pre-shift meetings.
  • Foster a collaborative and friendly work environment.
  • Perform any other reasonable duties as assigned.
  • Comply with the uniform standards set by the company.
  • Be knowledgeable about the bar offerings available to guests.
  • Engage in conversation with guests to build a personal connection.

Competencies

  • Outgoing, sociable, and personable demeanor.
  • Strong attention to detail.
  • Excellent verbal communication and listening skills.
  • Passion for providing exceptional service.
  • Positive attitude and willingness to assist.

Skills

  • Able to manage high-volume service and work effectively under pressure.
  • Strong multitasking abilities.
  • Dependable and reliable.
  • Excellent customer service skills.
  • Organizational skills.
  • Ability to work well in a team.
  • Flexible availability.

Education/Experience

  • Prior experience in a restaurant or bar setting is preferred but not mandatory.
  • Experience in a customer service role is advantageous but not essential.

Working Conditions

  • Must be able to stand and move quickly for extended periods.
  • Willingness to work long hours as needed based on business demands.

Benefits Overview

  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Employee Assistance Program (EAP).
  • 401(k) plan.
  • Paid Time Off (PTO) and vacation.
  • Tuition Reimbursement.
  • Complimentary and discounted hotel stays.

Application Instructions

To apply for this position, please follow the application process outlined on our corporate careers page. We look forward to receiving your application.