Automation Manager
1 week ago
SS&C Technologies is a global leader in providing investment and financial services software to the financial services and healthcare industries.
About Us
We are committed to delivering high-performance automation solutions that meet the evolving needs of our clients. Our team is passionate about creating innovative technologies that drive business success.
The Opportunity
We are seeking an experienced Automation Manager to join our team. In this role, you will be responsible for monitoring and maintaining the performance of our automation solutions, ensuring they operate optimally and efficiently.
Your Responsibilities
- Monitoring and Performance Management: Continuously monitor the health and performance of automation solutions using tools like Blue Prism and Chorus.
- Incident Management: Manage incident response processes, ensuring all incidents are logged, categorized, and resolved within predefined SLAs.
- Maintenance and Optimization: Perform regular maintenance tasks, including applying patches and updates to automation software.
- First-Level Support: Provide first-line support to end-users, guiding them through troubleshooting processes and resolving common issues.
- Continuous Improvement: Collect feedback from users and stakeholders to identify areas for improvement and implement changes to optimize the automation landscape.
- Reporting and Documentation: Generate regular performance and incident reports, communicate key insights to stakeholders, and track compliance with SLAs.
- Training and Development: Conduct training sessions for end-users and support teams to ensure proficiency with automation tools.
Requirements
- 5+ years of experience in a support and operations role, with 3 years managing automation environments.
- Proven experience with automation technologies and tools, with a focus on delivering high-performance automation solutions.
What We Offer
- A competitive salary range of $150,000 - $175,000 per year.
- Excellent benefits, including health, dental, 401k plan, tuition reimbursement, and professional development opportunities.
- A collaborative work environment with opportunities for growth and professional development.
About SS&C Technologies
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee based on race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.
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