Pharmacy Assistant

3 weeks ago


West Wareham, Massachusetts, United States Walgreens Full time
Job Description:

In accordance with state and federal regulations, this role assists the pharmacist in the practice of pharmacy, under direct supervision. The Pharmacy Technician supports the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

Key Responsibilities:

• Utilize pharmacy systems to obtain patient and drug information and process prescriptions.
• Assist with and coach pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers, if certified.
• Model and deliver a distinctive and delightful customer experience by engaging customers and patients, resolving customer issues, and answering questions to ensure a positive customer experience.
• Develop strong relationships with most valuable customers.

Operations:

• Assist in the practice of pharmacy, under the supervision of the pharmacist, in accordance with state, federal, and company policy.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Assist pharmacists in scheduling and maintaining work flow.
• Report, immediately, prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.

Customer Service:

• Register all related sales on assigned cash register, collect and handle cash as required.
• Take customers to OTC aisle when possible to assist in locating products.

Communication:

• Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Process (correct) manual claims for third-party program prescription services in a timely and efficient manner, and perform other clerical duties, as assigned by the Pharmacy Manager.

Inventory Management:

• Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.

Training & Personal Development:

• Earn and maintain PTCB or ExCPT certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earn PTCB or ExCPT certification as a condition of promotion to senior technician.
• Attend training and complete PPLs requested by Manager and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID:

BR

Title:
Pharmacy Technician

Company Indicator:
Walgreens

Employment Type:
Part-time

Job Function:
Retail
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