Customer Service Director
3 weeks ago
We are seeking a talented and experienced retail professional to fill the role of Customer Service Director. As a key member of our team, you will be responsible for overseeing the customer service department, driving sales growth, and delivering exceptional customer experiences.
Key Responsibilities:
- Customer Service: Respond to and solve customer service inquiries in a timely and professional manner.
- Staff Training and Development: Coordinate coverage and train staff for Service Desk Functions, and ensure they meet the highest standards of customer service.
- Cash Office Management: Perform cash office functions, research discrepancies, and maintain cash accountability.
Requirements:
- Previous Retail Supervisory Experience Required.
- Sufficient availability to work required schedules.
- Excellent communication skills, both verbally and in writing.
- Ability to read and interpret various documents and reports.
- Basic math skills, including addition, subtraction, multiplication, and division.
Salary and Benefits:
- A competitive salary of $55,000 per year, based on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company match.
- A generous paid time off policy.
About John's Farms:
At John's Farms, we're committed to providing our customers with a happy, helpful, and enjoyable shopping experience. Our family-owned business has been serving our community for over 30 years, and we're dedicated to continuing our tradition of excellence.
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