Service Advisor
4 weeks ago
Fuel Powersports is seeking a highly motivated Service Advisor to join our team.
Key Responsibilities:
- Assist the service department in maintaining a smooth and efficient workflow with a high level of customer service.
- Diagnose mechanical problems accurately and communicate clearly with customers.
- Clearly communicate estimated costs and completion times to customers.
- Accurately look up parts for repair orders to build estimates.
- Open and close repair orders, and perform cashier duties as needed.
- Run VIN numbers for outstanding warranty repair work on manufacturer websites.
- Open and close warranty repair orders.
- Follow procedures for quick and efficient handling of repair orders, both customer and internal.
- Walk customers around their new purchases and introduce them to the service department.
Customer Service Expectations:
- Enjoy helping customers solve problems.
- Provide superior customer service to both internal and external customers.
- Greet all customers in a courteous and friendly manner.
- Handle telephone and over-the-counter transactions quickly and courteously.
- Identify additional services a vehicle may need that customers are not aware of.
- Handle customer objections reasonably, showing empathy and a positive attitude.
Qualifications:
- Strong conversation and phone skills.
- Attention to detail, organized, and ability to prioritize.
- Highly motivated and willing to take initiative.
- Ability to multi-task while being courteous and positive.
- Ability to work in a fast-paced environment.
- Dependable, honest, and enthusiastic, with an excellent team player attitude.
Benefits:
- Great work environment: work hard + have fun.
- Newest, coolest products in the powersports industry.
- Committed team of people to work with.
- Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
- Outstanding employee discount.
- Paid training, continuing education for success.
- Incentives for performance.
- Paid holidays/vacation with longevity.
We will train good people for this full-time position who want to shift gears and become a key member of our growing powersports dealership.
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