Service Advisor

4 weeks ago


Sugar Land, Texas, United States Fuel Powersports Full time
Job Overview

Fuel Powersports is seeking a highly motivated Service Advisor to join our team.

Key Responsibilities:

  • Assist the service department in maintaining a smooth and efficient workflow with a high level of customer service.
  • Diagnose mechanical problems accurately and communicate clearly with customers.
  • Clearly communicate estimated costs and completion times to customers.
  • Accurately look up parts for repair orders to build estimates.
  • Open and close repair orders, and perform cashier duties as needed.
  • Run VIN numbers for outstanding warranty repair work on manufacturer websites.
  • Open and close warranty repair orders.
  • Follow procedures for quick and efficient handling of repair orders, both customer and internal.
  • Walk customers around their new purchases and introduce them to the service department.

Customer Service Expectations:

  • Enjoy helping customers solve problems.
  • Provide superior customer service to both internal and external customers.
  • Greet all customers in a courteous and friendly manner.
  • Handle telephone and over-the-counter transactions quickly and courteously.
  • Identify additional services a vehicle may need that customers are not aware of.
  • Handle customer objections reasonably, showing empathy and a positive attitude.

Qualifications:

  • Strong conversation and phone skills.
  • Attention to detail, organized, and ability to prioritize.
  • Highly motivated and willing to take initiative.
  • Ability to multi-task while being courteous and positive.
  • Ability to work in a fast-paced environment.
  • Dependable, honest, and enthusiastic, with an excellent team player attitude.

Benefits:

  • Great work environment: work hard + have fun.
  • Newest, coolest products in the powersports industry.
  • Committed team of people to work with.
  • Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
  • Outstanding employee discount.
  • Paid training, continuing education for success.
  • Incentives for performance.
  • Paid holidays/vacation with longevity.

We will train good people for this full-time position who want to shift gears and become a key member of our growing powersports dealership.



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