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Field Service Engineer/Technician

1 month ago

Grand Prairie, Texas, United States Datafielder Full time
Field Service Engineer/Technician

DataFielder is a leading provider of staffing and consulting services, committed to empowering diverse and underrepresented groups through data-driven insights.

As a Field Service Engineer/Technician, you will play a critical role in maintaining high customer satisfaction by providing timely, accurate, and efficient service on industrial equipment used to manufacture Printed Circuit Boards, Solar Modules, Safety Glass, and Credit Cards.

  • Install, commission, and maintain equipment at customer sites, including performing modifications and retrofits as needed.
  • Develop and maintain detailed knowledge of assigned equipment and applications.
  • Troubleshoot, diagnose, and calibrate products on-site and provide hotline support via phone and email.
  • Address customer issues, collect data, establish facts, and draw valid conclusions to ensure high customer satisfaction.
  • Build strong partnerships with equipment operators and customer technical personnel to facilitate effective problem-solving.
  • Provide training to customers on the effective operation, calibration, and maintenance of equipment.
  • Maintain accurate maintenance records and issue timely reports on serviced equipment.
  • Support trade shows as needed.
  • Maintain direct contact with the US Service Manager and Customer Support Team in Germany to ensure high customer satisfaction.

Requirements:

  • Associate or Four-Year Degree in a related field (mechatronics, electronics/electrical or mechanical engineering) preferred.
  • Three years of directly related experience, or an equivalent combination of education and experience.
  • Proficiency in control systems and electronic troubleshooting, as well as general electrical and mechanical service tasks.
  • Strong written and verbal communication skills, along with excellent interpersonal skills.
  • Strong decision-making and problem-solving skills, with the ability to exercise judgment, discretion, and maintain technical knowledge of the equipment.
  • Ability to read and interpret technical journals and reports.
  • Fluency in English; German and/or Spanish is a plus.
  • Willingness to travel extensively (estimated 80%).
  • Must possess a valid driver's license, a clean driving record, a major credit card (for business travel), and a passport.
  • Consent to a background check and provide references.

Work Environment & Physical Demands:

  • Work is performed at individual customer sites, occasionally requiring the lifting or moving of up to 50 pounds.
  • Exposure to moving mechanical parts, risk of electrical shock, and possible exposure to toxic or caustic chemicals. Safety equipment must be worn, and safety instructions followed.

Salary & Benefits:

  • Full-time position with a base salary of $68K - $78K per year, plus overtime.
  • Benefits include 401(k), health insurance, dental insurance, disability insurance, life insurance, paid time off, vision insurance, professional development assistance, tools, and travel reimbursement.

Travel Requirements:

  • Up to 80% travel is required, with extensive travel to customer sites across the United States, Canada, and Mexico. Occasional travel to Germany for training will also be required.