Patient Access Representative
10 hours ago
The Patient Access Representative I is a critical role within St. Luke's University Health Network, responsible for ensuring seamless patient registration and access to care. This position requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Registration and Verification: Accurately identify and verify patient information, including demographics, insurance, and medical history.
- Point of Service Collections: Collect and process patient payments, including cash, credit card, and insurance payments.
- Diagnostic Order Transcription: Transcribe and process diagnostic orders, ensuring accuracy and completeness.
- Insurance Verification: Verify patient insurance coverage and benefits, ensuring timely and accurate claims submission.
- Customer Service: Provide exceptional customer service to patients, families, and healthcare providers, addressing concerns and resolving issues in a timely and professional manner.
- Communication and Coordination: Communicate and coordinate with various departments, including clinical, diagnostic, and revenue cycle, to ensure seamless patient care and efficient operations.
- Knowledge and Education: Maintain knowledge of current insurance and government regulations, as well as network policies and procedures.
- Education: High school graduate or equivalent required; certificate/degree in healthcare-related field preferred.
- Experience: Previous medical administrative experience and/or healthcare-related education courses preferred.
- Skills: Excellent customer service and interpersonal skills, general computer experience, and ability to type fluently, accurately, and quickly.
This role requires sitting/standing for up to 8 hours per day, frequent use of hands/fingers for data entry, and occasional lifting/carrying up to 15 pounds. Hearing and vision as it relates to normal conversation and general vision are required.
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Patient Access Representative
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Hamburg, Pennsylvania, United States St. Luke's Hospital Full timeJob SummaryThe Patient Access Representative is a vital member of the St. Luke's Hospital team, responsible for ensuring a seamless and efficient registration process for patients. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGreets and directs...
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