IT Manager for Public Health Innovation
1 day ago
The City of New York's Department of Health and Mental Hygiene is seeking an experienced IT Product Manager to join its innovative technology team. The selected candidate will work with the Center for Population Health Data Science, a groundbreaking team that catalyzes critical internal work and enables the agency to make progress toward linking public health, healthcare, and social service data.
The IT Product Manager will interface with vendor teams, support upgrades, and patch major components of the system. This role may also involve running small projects from time to time, including integrations or minor feature enhancements. The center works with many technologies related to the governance, enrichment, and analysis of data in the domain of public health and produces data products for consumption by educational institutions, community advocates, and health researchers.
Duties:
- Obtain expert-level knowledge of existing applications, including system architecture, database schema, and integration points.
- Become a subject matter expert on business and technical operations of our applications.
- Work with DOHMH staff to capture issues and assist with resolution, ensuring proper follow-up occurs and all issues are resolved within an estimated timeframe.
- Collaborate with matrix-based teams, including development, DBAs, network, and security teams, vendors, and consultants.
- Set up just-in-time training for new users.
- Ensure needed updates and enhancements are captured and communicated to project management.
- Investigate, prioritize, and follow-up on application bug fixes and issues.
- Maintain user access control.
- Assist with system deployments, upgrades, QA, and post-production support.
- Troubleshoot issues and manage production support.
Salary Range: $120,000 - $160,000 per year.
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