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Customer Service Ambassador

2 months ago

Butte, Montana, United States iQon Hospitality Full time

About the Role:

We are seeking a highly skilled and professional Guest Service Representative to join our team at iQon Hospitality. As a key member of our hotel staff, you will be responsible for delivering exceptional customer service, managing reservations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies

Requirements:

  • Previous experience as a guest service representative or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed

Perks:

  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Professional development opportunities
  • Positive and supportive work environment

About iQon Hospitality:

iQon Hospitality is an equal opportunity employer committed to creating a diverse and inclusive work environment. We value our employees and strive to provide a positive and supportive work environment that fosters growth and development.