Pharmacy Operations Manager
1 week ago
As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of our pharmacy department. This includes managing the workflow, ensuring efficient operations, and providing a positive patient experience. You will also be responsible for supervising pharmacy technicians and cashiers, as well as leading training and performance management of pharmacy technicians.
Key Responsibilities:
- Manage pharmacy operations, including workflow, inventory management, and customer service.
- Supervise and train pharmacy technicians and cashiers to ensure they are meeting company standards.
- Lead performance management of pharmacy technicians, including making decisions regarding discipline and termination.
- Assist with healthcare service offerings, including administering vaccines and health screenings.
- Manage core pharmacy workflow and drive excellence in pharmacy operations.
- Coordinate and organize pharmacy daily schedule of activities.
- Recommends allocation of pharmacy hours and ensures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/process roll out, champions change, and engages team around action planning.
- Maintains and applies knowledge of Company asset protection techniques.
- Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy.
- Communicates prescription errors to the accountable pharmacist and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
Requirements:
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
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