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Dunkin' Team Lead

2 months ago

Daytona Beach, Florida, United States Dunkin' Full time

Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at Dunkin' As a key member of our management team, you will be responsible for supporting the Restaurant Manager, Shift leaders, and Team Members in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities

  • Support the Restaurant Manager in the overall operation of the restaurant, including floor operations, brand training programs, and team development.
  • Lead by example and demonstrate a strong commitment to customer satisfaction, quality, and safety.
  • Recruit, hire, onboard, and develop restaurant team members to ensure a high-performing team.
  • Assist with performance appraisals and provide coaching to team members to drive sales, improve profitability, and guest satisfaction.
  • Manage cash handling and ensure team members are following franchisee's cash management policies.
  • Engage with Dunkin' Brands Field Operations team as needed.

Requirements

  • Previous leadership experience in retail, restaurant, or hospitality.
  • Basic computer skills and fluency in spoken and written English.
  • Basic math and financial management skills.
  • Ability to work in a fast-paced environment and demonstrate a positive attitude.
  • Willingness to learn and adapt to changing business needs.

What We Offer

  • Competitive pay and benefits package.
  • Opportunities for career growth and development within the company.
  • A fun and dynamic work environment with a team-oriented culture.

Physical Demands/Working Conditions

  • Standing on feet for long periods.
  • Repetitive motion including bending, stooping, and reaching.
  • Lifting packages (if applicable).
  • Wearing a headset (if applicable).
  • Working in a small space.