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Client Experience Lead

2 weeks ago

New Holland, Pennsylvania, United States H&R Block Full time
Job Description

We are seeking an Associate Team Leader to join our team. As a key member of our retail office, you will support daily operations, ensure quality execution, and promote the value of H&R Block.

  • Support the Multi-Unit Team Leader in executing Service Standards and client service expectations.
  • Lead daily activities, including scheduling, conflict resolution, and phone coverage.
  • Communicate essential information to office associates through daily huddles.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficiency with MS Office.
  • Able to work independently with minimal supervision and positively adapt to changing business needs.
Benefits

We offer a range of benefits to support your total well-being, including:

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.