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Retail Store Director

1 week ago

Clinton, Maryland, United States Midas & SpeeDee of SC, North Florida & DC Full time

**About Us:**

Midas & SpeeDee of SC, North Florida & DC is a reputable automotive service provider dedicated to delivering high-quality services and exceptional customer experiences. Our team is committed to maintaining the highest standards of professionalism and excellence in everything we do.


**Job Summary:**

We are seeking a motivated and experienced Automotive Service Advisor to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, managing technicians, and overseeing the operation of the shop.


**Responsibilities:

• Manage and direct all service department activities, ensuring seamless operations and exceptional customer experiences

• Deliver outstanding customer service, responding to customer inquiries and resolving issues promptly

• Develop and implement strategies to increase customer satisfaction and loyalty

• Oversee technicians' inspections, diagnosing, and repairing domestic, European, and Asian cars and light trucks

• Maintain accurate records, including inventory counts and customer information

• Ensure overall cleanliness and organization of the facility, promoting a safe and healthy work environment

• Perform other duties as assigned


**Requirements:**

• General automotive knowledge

• Excellent customer service disposition

• Strong leadership and management skills

• Ability to work a flexible retail schedule, including weekends, evenings, and holidays

• Valid driver's license


**What We Offer:**

We provide a comprehensive compensation package, including benefits such as 401(k) matching, dental insurance, employee discounts, free food and snacks, paid time off, and training and development opportunities.