Radiology Support Associate

2 weeks ago

Arlington Heights, Illinois, United States Northwest Community Hospital Full time
Job Summary:

As a Radiology Support Associate at Northwest Community Hospital, you will play a vital role in maintaining accurate and up-to-date patient records in the Radiology Department. Your attention to detail and organizational skills will ensure that patient files are properly maintained and easily accessible for medical personnel. This is a dynamic and fast-paced environment that requires strong communication and interpersonal skills to interact with hospital staff, patients, and physicians. If you are a detail-oriented and organized individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

Responsibilities:

1. Maintain accurate and up-to-date patient records, including film, requisitions, and exam reports.
2. Retrieve records and reports as requested by internal and external medical personnel, physicians, patients, and insurance companies.
3. Release medical records according to state and federal regulations and hospital and departmental policy.
4. Assist the radiologist by responding to various requests addressing all aspects of radiology records, including patient history, follow-up reports, and charge discrepancies.
5. Respond to walk-in and phone inquiries for radiology records and reports from internal and external medical personnel, physicians, patients, and insurance companies.
6. Sort and distribute transcribed reports, and safeguard confidentiality of records according to state and federal regulations and department/hospital policy.
7. Track released films and reports to ensure that they can be located and are returned to the file room within 24 hours.
8. Monitor the return of films from the Emergency Room, Surgery, nursing units, and physician offices, and log return date and file returned film in proper folders.
9. Assume lead position as required in the absence of the Team Facilitator, and assist with orientation of new employees.
10. Perform archival film purge per legal and departmental retention policy.
11. Promote teamwork and good interpersonal relationships, and adhere to all Northwest Community Hospital standards, policies, and procedures.

Requirements:

1. High school diploma or equivalent required.
2. Knowledge of medical terminology desired at time of hire, and must complete medical/radiology course within first year in position if not completed prior to hire.
3. Organizational skills necessary to maintain files in a timely and orderly manner, and prioritize and perform a variety of detail-oriented tasks essential to department operations while handling multiple interruptions.
4. Interpersonal skills necessary to interact tactfully with hospital staff, patients, physicians, and insurance providers.
5. Analytical skills necessary to locate films, and mathematical ability to file numerically.
6. Ability to use a computer for the retrieval of data, and learn medical and radiology specific terminology.
7. Ability to use good judgment and maintain a high degree of confidentiality.
8. Ability to use a computer to perform the representative functions and competencies of the job as defined by the Radiology Department.

Physical Requirements:

1. Moderate physical effort required, including continuous standing or walking, and frequent lifting or moving of average weight material such as x-ray films in difficult work positions.
2. Flow of work and character of duties require part normal and part concentrated attention.

Working Conditions:

1. Conditions are acceptable, with at least one disagreeable element or hazard, i.e. heavy x-ray films, continuously present in the environment. Highly stressful environment at times due to the volume and urgency of requests.

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