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Automotive Service Consultant
2 months ago
Overview:
As an Automotive Service Consultant, your primary responsibility will be to ensure a seamless service experience for our customers, prioritizing their satisfaction above all else.
Key Responsibilities:
- Maintain customer satisfaction index (CSI) standards set by the manufacturer.
- Achieve all performance metrics as outlined by management.
- Ensure all documentation complies with state and manufacturer requirements.
- Complete all necessary training for certification as mandated by management.
Qualifications:
- High School Diploma or equivalent.
- 1-2 years of experience in a customer service-focused role is preferred.
- Ability to adapt and embrace change with a customer-centric approach.
- Act as a champion for team members and demonstrate a strong commitment to technological advancements.
- Exhibit effective communication skills, including oral, written, and listening abilities.
- Engage positively with customers, enhancing the company's image, and proactively addressing customer concerns.
