IT Support Specialist/ Hybrid/ Cornelius, NC

2 weeks ago

Cornelius, North Carolina, United States Motion Recruitment Full time
Job Title: IT Support Specialist

Location: Hybrid - 3 days on-site

Job Type: Full-Time

Overview:

As a key member of our team, you will provide technical support, troubleshooting, and IT solutions to a diverse range of clients. This full-time role is based in a hybrid work setup requiring 3 days on-site. We're looking for a motivated IT professional with around 5 years of experience to deliver exceptional customer service and technical expertise.

Key Responsibilities:
  • Provide Level 1- 3 IT support for desktop, network, and system-related issues for clients.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner.
  • Support and maintain client IT environments, including Windows OS, Active Directory, Office 365, and other enterprise systems.
  • Manage and monitor ticketing systems, ensuring timely resolution of incidents and requests.
  • Assist with onsite installations, configurations, and upgrades of hardware and software.
  • Collaborate with senior engineers on escalated issues and complex troubleshooting.
  • Perform regular maintenance tasks such as patch management, backups, and system monitoring.
  • Maintain up-to-date technical documentation and support guides for clients.
  • Deliver excellent customer service, providing proactive communication and support to end-users.
Required Qualifications:
  • 5+ years of IT support experience in a fast-paced environment, preferably within an MSP.
  • Proficiency in Windows desktop and server environments, Active Directory, and Group Policy.
  • Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP) and troubleshooting.
  • Experience with Office 365 administration, email troubleshooting, and user account management.
  • Familiarity with ticketing systems and remote management tools.
  • Solid communication and customer service skills, with the ability to interact effectively with clients and team members.
  • Ability to work both independently and as part of a collaborative IT team.
Preferred Qualifications:
  • Certifications such as CompTIA A+, Network+, Microsoft Certifications.
  • Experience supporting virtual environments (VMware, Hyper-V) and cloud technologies.
  • Exposure to backup solutions, endpoint management, and security practices.

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