Goods Return Agent

3 weeks ago

Bohemia, New York, United States Parts Authority Full time

Responsibilities

Collect, load, transport, and deliver items to customers or businesses in a timely, friendly, and courteous manner.
Review orders before and after delivery to ensure that orders are complete, charges are correct, and the customer is satisfied.
Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes when necessary, and knowledge of area to deliver packages to customers on time.
Assist with loading and unloading items from vehicles without interfering with operations at customers' place of business.
Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
Abide by all transportation laws and maintain a safe driving record.
Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit, and all moneys collected related to deliveries.
When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
Assist in any and all other store/warehouse duties (stock, parts pulling, etc.) as assigned.

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