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**Shift Operations Manager**

2 months ago

Birch Run, Michigan, United States WEN National Holdings Full time

Job Summary:

We are seeking a highly skilled and experienced Shift Manager to join our team at WEN National Holdings. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of crew members to achieve our business objectives.

Key Responsibilities:

  • Operations Management: Assist in the execution of daily operations activities, ensuring that all tasks are completed efficiently and effectively.
  • Training and Development: Train, monitor, and reinforce food safety procedures to crew members, ensuring that they are equipped to provide excellent customer service and maintain a safe working environment.
  • Cash Management: Act as a cash manager as needed, setting up cash registers to open and verifying cash at close, ensuring accurate financial transactions.
  • Restaurant Preparation: Perform walk-thrus to ensure the restaurant is ready to open/close and/or rush-ready, maintaining a clean and organized environment.
  • Team Leadership: Work with the restaurant management team to train, develop, and communicate with crew members and team trainers through team huddles, manager meetings, and other initiatives, promoting a positive and productive work culture.
  • Supervision and Delegation: Supervise, coordinate, and delegate the execution of operations tasks, ensuring compliance with all company policies and procedures, and providing guidance and support to crew members and team trainers.
  • Quality and Service Standards: Work with the restaurant management team to ensure quality, production, and service standards are met, creating a safe, efficient, and professional environment for customers and other employees.
  • Shift-Specific Procedures: Help execute appropriate shift-specific procedures according to the daily operations plan, assisting the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Customer Feedback: Follow up and ensure resolution of Voice of the Customer issues as needed, ensuring that customer concerns are addressed promptly and professionally.