Sales Operations Specialist
5 days ago
We are a dynamic and innovative financial services company that offers a wide range of products and services to meet the diverse needs of our customers. Our goal is to provide exceptional customer service and help our customers achieve their financial objectives.
Job Description:
In this role, you will be responsible for promoting branch operations by providing top-notch customer service and achieving individual sales and delinquency targets. Your daily responsibilities will include servicing existing and potential customers, collecting delinquent accounts, and assisting the manager in overseeing daily operations when needed. This position also involves coaching teammates for improved results and taking charge of daily administrative tasks to ensure proper completion.
Key Responsibilities:
* Provide exceptional customer service and meet or exceed individual sales and delinquency targets.
* Process credit loan applications, present loan solutions based on customer needs, and promote all available sales products.
* Contact customers with past due balances to offer possible solutions and resolve delinquency.
* Maintain a cash drawer, process payments, and deliver daily deposits to financial institutions as required.
* Prepare reports as needed and maintain compliance in the branch.
* Coordinate functions and daily operational issues in the manager's absence through communication with the District Manager.
* Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
Requirements:
* Minimum of three (3) years of experience in customer service or sales, with two (2) years of experience in Consumer Lending and/or Financial Services industry.
* High school diploma or equivalent required.
* Reliable transportation necessary.
* Strong written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
* Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
* Ability to complete essential duties/functions in a timely and accurate manner.
* Problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
* Must obtain required licenses to sell insurance products offered to customers by the branch.
What We Offer:
Mariner Finance offers competitive compensation, comprehensive benefits, and opportunities for career growth and development.
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