Customer Service Representative

3 weeks ago


Warner Robins, Georgia, United States Wyndham Property Full time
Responsibilities
  • Manage reservation process, ensuring accurate and efficient booking of rooms.
  • Check guests in and out, accepting payment and deposits as necessary.
  • Able to work cohesively with coworkers and independently, providing exceptional customer service at all times.
  • Work together with housekeeping staff to ensure guest rooms are clean and ready to rent.
  • Verify all clean vacant rooms are entered properly into the system.
  • Able to handle all guest situations, resolving issues promptly and professionally.
  • Answer incoming calls and questions about rates, availability, amenities, rewards programs, and special requests.
  • Book reservations, accepting credit cards to guarantee the reservations.
  • Able to show event space to potential clients on behalf of the Corporate Sales Manager.
  • Assist guests by directing them to local shops and restaurants.


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