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Sales Associate

2 months ago


Bloomington, Illinois, United States Nordstrom Inc Full time
{"Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Nordstrom Inc.

As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and building relationships with customers.

Key Responsibilities:

* Provide honest and confident feedback to customers about style, fit, features, and benefits
* Recommend additional or alternate items based on product expertise and customer needs
* Cultivate lasting relationships with customers
* Drive predictable business through appointment-based selling
* Build relationships and partnerships with other Sales Associates, Stylists, and surrounding departments
* Grow sales and customer loyalty by opening new Nordstrom Rewards program accounts
* Drive sales through reservation tool and digital selling
* Attend department meetings and product knowledge trainings to build expertise
* Provide consistent and actionable monthly product feedback to merchant team and brand partner
* Partner with the department manager and lead to ensure front of house and back of house presentation meets brand and Nordstrom standards

Requirements:

* Proven track record of delivering on sales targets and customer service
* Ability to read sales reporting in relation to goals and strategize ways to meet targets
* Excellent communication and interpersonal skills to cultivate relationships with customers and key store partners
* Understand how to educate customers on product features and benefits
* Confidence with high/low price points and ability to showcase to customers the value of the item and how it completes their entire wardrobe
* Strong understanding of customers' holistic wardrobe and style, along with a high degree of organization, to be able to cultivate the relationship with outreach and suggestive selling
* Ability to excel in a competitive team environment
* Ability to prioritize multiple tasks in a fast-paced environment
* Ability to work a flexible schedule based on business needs

What We Offer:

* Medical/Vision, Dental, Retirement, and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

Note:

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.