Hotel Security Officer

4 weeks ago


Sacramento, California, United States WSManagement Inc Full time
Job Summary:

As a Security Officer with WSManagement Inc, you will be responsible for maintaining the safety and security of our hotel and its property while ensuring the care of our guests and their personal possessions. You will provide exceptional guest services to every guest and visitor of the hotel while upholding all policies and procedures.

Duties and Responsibilities:
  • Conduct regular foot patrols of the hotel's interior and perimeter to observe and identify potential security and safety risks or undesirable conditions.
  • Respond to emergency situations such as fires or other safety hazards/threats to life and/or property in a calm, rational, and persuasive manner.
  • Handle undesired conduct, violations of hotel policy, and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property.
  • Assist guests with room location and access as needed, and respond to accidents, contact authorities and EMS as necessary.
  • Complete documentation and reporting of all security/loss prevention-related incidents, conduct investigations, and gather evidence as required.
  • Ensure pool and fitness center hours and other general hotel rules are enforced, and manage difficult/noisy guests following company procedures.
  • Remain aware of all potential security problems/unusual or suspicious situations and report them to your MOD.
  • Escort all unwelcome persons from the property in a safe manner, avoiding interruption of property operations.
  • Support other departments as needed with cleaning and maintenance support.
  • Follow all company safety and security policies and procedures, and report any maintenance problems, safety hazards, accidents, or injuries.
  • Comply with quality assurance expectations and standards, and perform other reasonable job duties as requested by Supervisors.
Requirements:
  • Detail-oriented and thorough.
  • Ability to remain discreet and respect the privacy of guests.
  • Ability to perform consistent work to the highest of standards.
  • Ability to interact with guests in a pleasant, friendly way.
  • Always follow established safety procedures.
  • Be knowledgeable about the hotel's layout, facilities, and services so that you can answer questions from guests.
  • Know emergency procedures, Safety Data Sheet (SDS), safety precautions, and safe work habits.
  • Able to work a varied schedule including holidays, weekends, and nights as the business dictates.

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