Host and Cashier

4 weeks ago

Greenville, Texas, United States Shogun Hibachi & Sushi Full time
Job Summary

The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient dining experience.

Key Responsibilities:

  • Guest Reception and Seating:
    • Greet guests warmly and professionally upon arrival.
    • Manage the waitlist and seat guests in a timely and efficient manner.
    • Escort guests to their tables, providing menus and any necessary information.
  • Cashier Duties:
    • Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
    • Handle cash, credit card, and other payment methods.
    • Provide guests with receipts and ensure accuracy in all transactions.
  • Order Input and Menu Knowledge:
    • Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted.
    • Possess thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens to effectively answer guest inquiries.
  • Front of House Organization:
    • Maintain a clean and organized host stand and waiting area.
    • Ensure menus are clean and presentable.
    • Assist with answering general phone inquiries and providing information about the restaurant.
  • Customer Service:
    • Address guest inquiries and concerns promptly and professionally.
    • Maintain a positive and friendly attitude, even during busy or challenging situations.
    • Work collaboratively with servers and other staff members to ensure a seamless dining experience.
  • Additional Duties:
    • Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.
    • Complete tasks assigned by management as needed.

Requirements:

  • Experience: Previous experience in a customer service or hospitality role preferred, but not required.
  • Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong organizational skills, and basic math skills for handling payments.
  • Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20 pounds.

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