Behavioral Health Referral Specialist

3 weeks ago


Syracuse, New York, United States Coordinated Care Services, Inc. (CCSI) Full time

About the Role:

The Single Point of Access (SPOA) Specialist plays a critical role in facilitating referral processing, conducting outreach, and promoting access to essential services for individuals in need.

Key Responsibilities:

  • Facilitate referral processing by retrieving, entering, triaging, tracking, and routing referrals for adult-serving systems.
  • Conduct outreach to designated community agencies to promote access to OMH-specific housing, forensic case management, and other relevant services.
  • Serve as a liaison between high-need individuals, referral sources, and community organizations.
  • Provide education and technical assistance to community agencies, governmental units, partner programs, and individuals as needed.
  • Process incoming referrals, track progress, and facilitate connections to services.

Requirements:

  • Bachelor's degree with 2 years of human service and utilization review experience or equivalent education and work experience in behavioral health.
  • Familiarity with OMH guidelines, terminology, and processes.
  • Proficient computer skills in Word, Excel, and Outlook.
  • Excellent written and verbal communication and interpersonal skills.
  • Experience working with individuals with disabilities.

Benefits:

  • Maintenance of a competitive salary of $**53,000 - $60,000 per year**, based on location and experience.
  • Award-winning Wellness@Work and employee benefits program.
  • An organization committed to racial equity and anti-racist practices.
  • Continuous professional development opportunities.
  • A voice in shaping CCSI's diverse company culture.


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