Customer Service Representative

1 week ago


Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time
Job Summary

We are seeking a highly skilled hotel front desk professional to join our team at the Grand Naniloa Hilo, a DoubleTree by Hilton. In this role, you will be responsible for delivering exceptional customer service, managing accounts, and ensuring a smooth stay for our guests.

Main Responsibilities:
  • Welcome and check-out guests, ensuring accurate room assignments and key distribution
  • Address customer complaints and concerns in a professional and courteous manner
  • Collaborate with the housekeeping department to ensure guest rooms are prepared and meet expectations
  • Manage incoming calls, online bookings, and in-person requests for rooms, amenities, and special services
  • Update guest information and perform regular bookkeeping duties
Requirements:
  • 1 year of experience in hospitality, preferably as a front desk agent or guest service specialist
  • High school diploma, GED, or equivalent
  • Knowledge of Microsoft Office and reservation management systems
  • Excellent customer service, communication, and organizational skills
  • Ability to handle stressful situations and provide excellent service under pressure
Perks:
  • $16 per hour salary
  • A competitive benefits package
  • The chance to work in a stunning coastal location with picturesque views
  • Free WiFi in all rooms


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