Customer Service Consultant

3 weeks ago


El Paso, Texas, United States Edfinancial Services Full time
Job Title: Customer Service Consultant

This role involves engaging with customers through inbound and outbound calls, utilizing provided scripts to promote our products and services effectively. Key responsibilities include addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally.

Responsibilities:
  • Maintain a positive work atmosphere by interacting with colleagues, management, and clients in a professional manner.
  • Ensure the security of your workstation and data in accordance with company policies.
  • Prioritize tasks based on business needs, adapting to changing circumstances as required.
  • Develop a high level of knowledge regarding loan phases, analyzing complex customer queries and maintaining awareness of regulatory issues.
  • Engage in annual training and certification programs to maintain specialized skills.
Requirements:

To excel in this position, you should possess strong communication and problem-solving skills, with the ability to adapt to changing situations.



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