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Director of Member Engagement

3 weeks ago

Long Beach, California, United States SCAN Full time
Job Summary
Are you a customer-centric leader with a passion for improving experiences? Do you have a proven track record of developing and executing successful customer lifecycle programs? If so, we'd love to hear from you

About the Role
As Director, Member Experience, you will be responsible for leading the overall end-to-end customer lifecycle experience at SCAN. This includes onboarding new members, engaging with them through various channels, and ultimately offboarding them. You will oversee and manage strategies, programs, and interventions that align with key moments in the member's lifecycle.

Key Responsibilities
* Develop and execute a vision and strategy for the customer lifecycle program
* Manage and develop a team of high-performing member lifecycle product owners
* Define annual and quarterly team OKRs and key initiatives
* Prioritize member segments and interventions to drive business outcomes
* Utilize customer feedback mechanisms to improve service and products

What We Offer
* Base salary range: $147,900 - $236,600 per year
* Mostly remote work mode
* An annual employee bonus program
* Robust wellness program
* Generous paid-time-off (PTO)
* Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
* Excellent 401(k) retirement saving plan with employer match and contribution
* Robust employee recognition program
* Tuition reimbursement

About SCAN
At SCAN, we believe it is our business to improve the state of our world. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives.