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Customer Navigation Coordinator II

2 months ago

Phoenix Arizona, United States HonorHealth Full time
About the Role

We are seeking a highly skilled Care Coordination Specialist to join our team at HonorHealth. As a key member of our Customer Navigation Center, you will play a critical role in optimizing care coordination, customer navigation, appointment scheduling, and support for in-network referrals, radiology authorizations, and customer tech council initiatives.

Key Responsibilities
  • Handle inbound calls for scheduling, navigation, MyChart, medical questions, marketing leads, referral and authorization questions.
  • Handle outbound calls for scheduling corrections, marketing leads, referrals (including outreach to obtain referrals from community providers), insurance benefit verification and authorizations, as well as any necessary Medical Group or Patient escalations, service recovery or follow-up.
  • Support marketing campaigns and initiatives using omni-channel strategies including outbound calling, online chat, email management, and lead management.
  • Document all customer activities in CRM system for marketing automation efforts.
Requirements
  • High School Diploma or GED Required
  • 2 years of call center experience Required
  • Typing a minimum of 45 words per minute (WPM) Required
  • Basic knowledge of insurance plans and requirements
  • Knowledge of physician specialties and hospital services offered
  • Knowledge of medical terminology
  • Successful completion of competency module (Level 2) upon hire Required
About HonorHealth

HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. Our comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more.

We strive to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. If you are passionate about delivering exceptional patient care and making a meaningful impact, we encourage you to apply for this exciting opportunity.