Customer Service Team Lead
6 days ago
About the Company
">Sequential Technology International is an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology. As a certified Minority Business Enterprise, we prioritize diversity, equity, and inclusion in everything we do.
">The Opportunity
">We are seeking a Customer Service Team Lead to oversee and assist customer service employees in their job duties, including responding to customer inquiries and resolving issues or complaints. This role will ensure their team meets key performance indicators (KPIs) month over month.
">Responsibilities
">- ">
- Provide purpose, direction, and motivation to teams, clarifying project objectives and success criteria.">
- Coordinate and prepare plans of action and schedules required, keeping teams and Operations Managers informed of agent status and outstanding issues.">
- Serve as a subject matter expert, training Operational support staff on cross-functional business impacts.">
- Ensure representatives are informed about changes to company products and services.">
Requirements
">This role requires excellent phone etiquette, management, and supervisory skills. The ideal candidate will have extensive knowledge of customer service procedures and principles, as well as the ability to resolve customer complaints and issues while maintaining a professional demeanor.
">What We Offer
">In addition to a competitive salary, this role includes benefits such as health insurance, dental insurance, vision insurance, life insurance, paid time off, tuition reimbursement, and a 401(k) or retirement plan.
">About You
">We are looking for someone with a strong background in customer service and leadership. If you are passionate about delivering exceptional customer experiences and driving team performance, please consider this opportunity.
">Salary: $45,000 per year
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