Customer Service Team Lead

6 days ago


Bethlehem, Pennsylvania, United States Sequential Technology International Full time

About the Company

">

Sequential Technology International is an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology. As a certified Minority Business Enterprise, we prioritize diversity, equity, and inclusion in everything we do.

">

The Opportunity

">

We are seeking a Customer Service Team Lead to oversee and assist customer service employees in their job duties, including responding to customer inquiries and resolving issues or complaints. This role will ensure their team meets key performance indicators (KPIs) month over month.

">

Responsibilities

">
  • ">
  • Provide purpose, direction, and motivation to teams, clarifying project objectives and success criteria.">
  • Coordinate and prepare plans of action and schedules required, keeping teams and Operations Managers informed of agent status and outstanding issues.">
  • Serve as a subject matter expert, training Operational support staff on cross-functional business impacts.">
  • Ensure representatives are informed about changes to company products and services.">
">

Requirements

">

This role requires excellent phone etiquette, management, and supervisory skills. The ideal candidate will have extensive knowledge of customer service procedures and principles, as well as the ability to resolve customer complaints and issues while maintaining a professional demeanor.

">

What We Offer

">

In addition to a competitive salary, this role includes benefits such as health insurance, dental insurance, vision insurance, life insurance, paid time off, tuition reimbursement, and a 401(k) or retirement plan.

">

About You

">

We are looking for someone with a strong background in customer service and leadership. If you are passionate about delivering exceptional customer experiences and driving team performance, please consider this opportunity.

">

Salary: $45,000 per year



  • Bethlehem, Pennsylvania, United States Sodexo S A Full time

    Job OverviewWe are seeking a Food Service Team Lead to join our team at Sodexo. As a Food Service Team Lead, you will play a key role in ensuring the smooth operation of our food services.Salary and BenefitsThe estimated salary for this position is between $16 per hour and $18 per hour, depending on experience. In addition to competitive pay, we offer a...


  • Bethlehem, Pennsylvania, United States Cleantec Full time

    Job SummaryCleantec is a leading full-service janitorial and facility maintenance company with offices in Central New York and Pennsylvania. We are seeking an experienced Commercial Janitorial Team Lead to join our team.About the RoleThis is a key leadership position responsible for providing janitorial cleaning services at commercial customer sites. The...


  • Bethlehem, Pennsylvania, United States Yoh Full time

    About UsYoh is a leading provider of staffing solutions to the industrial and commercial sectors.Job SummaryWe are seeking an experienced Hospitality Lead to join our team. This role will be responsible for overseeing all cafeteria and coffee bar functions, ensuring exceptional service to our colleagues and guests.Key Responsibilities:Manage multiple vendors...


  • Bethlehem, Pennsylvania, United States OriginLab Corporation Full time

    Job SummaryAt OriginLab Corporation, we are seeking a highly motivated Sales Assistant to join our team.The ideal candidate will possess excellent communication skills and be able to effectively process incoming customer inquiries and pass leads to the sales team.The Sales Assistant will also assist the sales team by communicating with customers, sending...


  • Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Aide. In this role, you will provide exceptional customer service to patients, visitors, and colleagues, ensuring a positive experience for all.


  • Bethlehem, Pennsylvania, United States The Service Companies Full time

    We Are The Service CompaniesThe Service Companies is a leading provider of hospitality management services to hotels, resorts, casinos, and entertainment facilities nationwide.With over 3,000 associates across 31 states, we offer competitive pay, full benefits, opportunities for growth, and same-day pay through our Dayforce Wallet program. Learn more about...


  • Bethlehem, Pennsylvania, United States RJ Schinner Co Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Associate to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.Company OverviewRJ Schinner Co., Inc. is a growing, family-owned wholesale redistributor with over...


  • Bethlehem, Pennsylvania, United States Penske Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team at Penske in East Windsor, CT. As a Customer Service and Vehicle Maintenance Associate, you will play a critical role in ensuring that our customers receive exceptional service and their vehicles are maintained to the highest standards.Job SummaryGreet customers...


  • Bethlehem, Pennsylvania, United States Planet Fitness Inc. Full time

    **Job Title:** Customer Service AmbassadorAt Planet Fitness Inc., we are seeking a talented individual to join our team as a Customer Service Ambassador. As a vital member of our front desk staff, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and...


  • Bethlehem, Pennsylvania, United States Wegmans Food Markets Full time

    Job OverviewWe're seeking a dedicated and skilled Food Service Worker to join our team at Wegmans Food Markets. In this role, you'll play a crucial part in providing exceptional customer service and creating an engaging shopping experience.About the RoleThis is a part-time position that requires availability during morning hours, including weekends. You must...


  • Bethlehem, Pennsylvania, United States Wegmans Food Markets Full time

    Job OpportunityWe are seeking a dedicated and enthusiastic Food Service Team Member to join our team at Wegmans in Bethlehem, PA.About the RoleThis is a part-time position with shifts starting as early as 4am. You must be at least 18 years old to apply.ResponsibilitiesProvide exceptional customer service by creating a welcoming atmosphere and engaging with...


  • Bethlehem, Pennsylvania, United States Walmart Full time

    Key Responsibilities: Provide excellent customer service by greeting customers, answering their questions, and resolving any issues promptlyProcess transactions accurately and efficiently using a point-of-sale systemMaintain a clean and organized workspace, including the sales floor and stockroom areasWorking Conditions: This is a full-time position...


  • Bethlehem, Pennsylvania, United States Resources for Human Development Full time

    At Resources for Human Development, we are committed to providing high-quality services that empower individuals with intellectual and developmental disabilities (IDD) to achieve their full potential. We are seeking a highly skilled and compassionate Direct Support Professional to join our team as a Lead Direct Support Professional.About the RoleThis...


  • Bethlehem, Pennsylvania, United States Chick-fil-A Winder Full time

    About Chick-fil-A WinderAt Chick-fil-A, we're not just a fast-food chain - we're a team of passionate individuals dedicated to serving our guests with excellence. Our commitment to quality, customer service, and employee development sets us apart in the industry.


  • Bethlehem, Pennsylvania, United States Chick-fil-A Winder Full time

    Job OverviewWe're seeking highly motivated individuals to join our team at Chick-fil-A Winder as Part Time Customer Service Ambassadors. This role offers an excellent opportunity for those looking to develop valuable business and people skills in a dynamic work environment.Estimated SalaryThe estimated salary for this position is $15-$18 per hour, based on...


  • Bethlehem, Pennsylvania, United States Parallel Full time

    About the JobParallel is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the cannabis industry.About UsWe are one of the largest privately-held, vertically-integrated, multi-state cannabis operators in the U.S. with active operations in five high-growth cannabis markets.Our VisionAt...


  • Bethlehem, Pennsylvania, United States Chick-fil-A Winder Full time

    Job OverviewWe are seeking a highly motivated Food Service Team Member to join our team at Chick-fil-A Winder. As a key member of our kitchen staff, you will be responsible for providing exceptional customer service and ensuring the highest quality food products are served to our guests.Compensation PackageThe starting hourly wage for this position is $8.00,...


  • Bethlehem, Pennsylvania, United States Penske Full time

    Penske offers a competitive salary of $23.00 per hour for this Customer Service Representative Fueler/Washer position in East Windsor, CT.About the JobAs a Customer Service Representative Fueler/Washer at Penske, you will play a vital role in ensuring our customers receive exceptional service and safe vehicles.Key Responsibilities:Greet customers and provide...


  • Bethlehem, Pennsylvania, United States WEIS LLC Full time

    OverviewWeis Markets is a dynamic retail company that values its associates and strives for excellence in customer satisfaction. As a key member of our team, you will have the opportunity to grow and develop your skills while making a positive impact on our customers' shopping experience.

  • Meat Associate

    7 days ago


    Bethlehem, Pennsylvania, United States The GIANT Company Full time

    About the RoleWe are seeking a highly skilled Meat Associate to join our team at The GIANT Company. As a key member of our store team, you will play a vital role in ensuring excellent customer service and maintaining high standards of product quality.Our ideal candidate will be a motivated and detail-oriented individual with excellent communication skills...