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Bilingual IT Infrastructure Support Specialist

2 months ago

Torrance, California, United States Calsoft Systems Full time
Job Summary

This position is primarily responsible for providing implementation, support, and maintenance of technology components that comprise our client's network and infrastructure environments. We are hiring in the Los Angeles area of California.

Key Responsibilities
  • Provide product and technical support for all versions of Microsoft's core business applications, as well as virtualization environments built on Citrix, Microsoft, and VMware.
  • Project implementation and support services for Microsoft Server technologies, including Windows Server, SQL Server, SharePoint, Exchange, Active Directory, etc.
  • Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.
  • Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional, and timely manner.
  • Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.
Team Collaboration
  • Collaborate with other team members to achieve team goals.
  • Share and support the activities of other team members.
  • Contribute to the improvement of department services, revenue/profitability, and procedures.
Company and Client Expectations
  • Understand and incorporate Calsoft values, mission, guidelines, and policies into daily work.
  • Build and nurture positive working relationships with clients, co-workers, and business associates.
Requirements
  • Good knowledge of Windows Server and Desktop Operating Systems.
  • Ability to work remotely with limited supervision.
  • Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand.
  • Fluency in Japanese language reading, writing, and conversation.
Preferred Qualifications
  • Experience with networking hardware, such as managed switches, routers, and firewalls.
  • Current technical certifications, such as MCSE, CCNA, or CCA.
  • Hands-on technical experience and knowledge of LAN/WAN operations and protocols.
  • Ability to multi-task and adapt to changes quickly.
  • A keen ability to learn quickly and find resolutions to technical issues.
  • Analytical thinker with strong attention to detail.
Additional Requirements
  • Frequent travel to client site within the Southern CA required with occasional overnight or extended stays depending on project requirements.
  • Maintain valid Driver's License and personal use vehicle in reliable working order.
  • Work schedule availability must be flexible to support 24x7, including nights, weekends, and holidays.
  • Physical demands of this position require the ability to lift 60 lbs, as well as heavier items with additional help.