Customer Experience Specialist

3 weeks ago


Norristown, Pennsylvania, United States The Tile Shop Full time

The Tile Shop: A Dynamic Career Opportunity

At The Tile Shop, we're dedicated to helping our customers bring their design visions to life. As a CUSTOMER EXPERIENCE SPECIALIST - TILE SALES PROFESSIONAL, you'll play a vital role in ensuring our customers have an exceptional shopping experience.

About the Role

  • We're seeking a highly motivated and results-driven individual to join our team as a Customer Experience Specialist - Tile Sales Professional.
  • You will be responsible for providing top-notch customer service, building lasting relationships with clients, and exceeding sales targets.
  • As a valued member of our team, you'll work closely with colleagues to ensure seamless customer interactions and achieve business goals.

Key Responsibilities

  • Provide exceptional customer service, addressing client inquiries and concerns in a professional and courteous manner.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Sell tile and related products to exceed customer expectations, driving sales growth and revenue increase.
  • Educate customers on product installation and usage, ensuring they feel confident in their purchasing decisions.
  • Track store orders and provide timely updates to customers, maintaining open communication channels.
  • Present yourself in a professional manner at all times, embodying the values and standards of The Tile Shop.

Requirements

  • A strong work ethic with a drive to exceed expectations, coupled with excellent people skills and a passion for delivering outstanding customer experiences.
  • Ability to thrive in a fast-paced, commission-based sales environment, working effectively under pressure and meeting targets.
  • Demonstrated ability to multitask, prioritize tasks, and manage time efficiently.
  • Basic mathematical and computer skills, with proficiency in Microsoft Office Suite.
  • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.

Benefits and Perks

  • We offer a competitive salary range of $45,000 to $75,000 per year, plus commission, reflecting your hard work and dedication.
  • An attractive benefits package, including medical, dental, vision, and 401(k) retirement plan options, supporting your overall well-being.
  • An Employee Discount program, allowing you to enjoy exclusive savings on our products and services.

Why Join The Tile Shop?

We're committed to developing the whole you, not just the work you do. Our benefits program is designed to support your growth, both professionally and personally. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that shares your values, apply today



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