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Healthcare Financial Advisor

2 months ago

Fresno, California, United States Integrated Oncology Network, LLC Full time
Collaborating with Healthcare Professionals to Ensure Optimal Patient Support

Integrated Oncology Network, LLC is dedicated to empowering healthcare providers in delivering timely and appropriate care. We firmly believe that maintaining the autonomy of medical practice, where patients receive care closer to their communities and are supported by our committed professionals, leads to improved health outcomes. By fostering a seamless connection among our healthcare providers, patients, and their support systems, we offer a distinctive approach to the patient care experience.

Compensation Range - $22.00 per hour

Position Overview:

The role of the Financial Counselor is essential in adhering to protocols for financial guidance, assistance, and collection practices for all necessary medical services, ensuring accessibility for every patient.

Key Responsibilities:
  • Manage daily financial counseling operations, including:
  • Scheduling consultations and new procedures
  • Conducting verification of benefits and providing cost estimates
  • Collecting payments at the time of service
  • Assisting patients with financial aid applications
  • Facilitating Medicaid/Medi-Cal applications
  • Coordinating with collection partners for payment plans and financing options
  • Monitoring and collecting outstanding patient balances
  • Completing applications for assistance and patient support programs as needed
  • Tracking all financial assistance applications in the designated system
  • Maximizing assistance for patients based on their coverage requirements
  • Educating patients about their insurance and available assistance options
  • Conducting outreach campaigns for patient education during enrollment periods
  • Initiating and managing charity care applications in accordance with company policy
  • Collaborating with onsite financial counselors, patient navigators, front office, and clinical staff to ensure an efficient collection process
  • Maintaining monthly key performance indicators both individually and as part of a team
  • Submitting monthly KPI reports to management punctually
  • Exhibiting regular attendance and punctuality
Qualifications and Educational Background:
  • Flexibility to work varying schedules as needed
  • Minimum of 2 years' experience in a medical office environment dealing with insurance, coding, and financial matters
  • Familiarity with medical terminology, including ICD-9 and CPT codes
  • Strong communication skills, financial assessment capabilities, advocacy, and crisis management skills within established guidelines
  • Proficiency in Microsoft Word, PowerPoint, and Excel
  • Associate's Degree or a comparable combination of education and experience
Preferred Qualifications:
  • At least 1 year of experience in financial counseling or budget/credit analysis and counseling
Essential Competencies:

Demonstrated sound judgment, reliability, and conscientious work ethic. Detail-oriented with exceptional interpersonal and communication abilities. Compassionate and empathetic with high ethical standards. Capable of operating complex equipment with manual dexterity.

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical demands include walking, sitting, using hands to handle or feel objects, tools, or controls; reaching with hands and arms; talking and hearing. Employees must be able to lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and clarity of speech.

Work environment may expose employees to risks such as radiation and biohazards.