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Operations Supervisor

2 months ago

Lynn, Massachusetts, United States Savers Value Village Full time

Job Title: Production Manager


Company Overview:

As a prominent player in the for-profit thrift industry across the United States, Canada, and Australia, we are dedicated to promoting reuse and fostering a future where secondhand shopping is commonplace. Our stores are filled with unique, gently-used items donated by the community to support local nonprofit organizations. By purchasing these items directly from our partners, we help divert billions of pounds of goods from landfills while providing essential funding for community programs.

What to Expect:

  • Embrace diversity and individuality within our workforce, where every team member brings unique experiences and perspectives.
  • Engage in meaningful work with a business model that positively impacts both the environment and local communities.
  • Benefit from a commitment to professional growth, with extensive training and development opportunities as we expand our operations.

What We Offer:

Comprehensive onboarding and training from day one, including:

  • In-house expertise through our training department, which develops 90% of our training programs.
  • Health benefits, including medical, dental, and vision plans.
  • Company-paid life insurance for added security.
  • Wellness programs, including smoking cessation and diabetes management.
  • A 401k plan with generous matching contributions.
  • Paid time off for personal interests and leisure activities.
  • Mental health support services to help manage daily challenges.

Key Responsibilities:

As the Production Manager, you will oversee the entire production process and lead your team in alignment with company policies and regulations. Your responsibilities will include:

  • Ensuring optimal store performance by meeting financial targets and key metrics.
  • Monitoring workflow and setting the pace of work for your team.
  • Conducting quality control checks and providing coaching to team members.
  • Directing team activities to enhance customer and donor experiences.

Leadership and Development:

  • Supervising and guiding production team members and supervisors.
  • Planning staffing needs and facilitating recruitment and training.
  • Fostering a respectful and values-driven workplace through open communication.

Customer and Donor Engagement:

  • Responding to inquiries and complaints from customers and donors.
  • Creating a positive shopping experience by training team members in customer service.
  • Implementing marketing promotions and programs as needed.

Production Management:

  • Managing the condition and volume of items put out for sale.
  • Ensuring all sellable items are accessible to customers.
  • Overseeing production workflow and maintaining quality standards.

Safety and Loss Prevention:

  • Protecting company assets through adherence to safety protocols.
  • Promoting a safe work environment by educating team members on safety procedures.

Qualifications:

  • Strong communication skills, both verbal and written.
  • Ability to assess and coach team performance effectively.
  • Proficiency in Microsoft Office applications.
  • High School diploma required; post-secondary education preferred.
  • Experience in retail or industrial management is advantageous.

Physical Requirements:

  • Ability to lift and carry items weighing up to 50 lbs.
  • Frequent standing, walking, and bending required.

FLSA: Exempt

Travel: Occasional travel may be required for business purposes.