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Customer Experience Representative

2 months ago

Brooklyn, New York, United States Brooklinen Full time

Deliver Exceptional Customer Experiences

As a key member of the Brooklinen team, you will be responsible for ensuring that every customer interaction is nothing short of exceptional. This includes:

  • Acting as a Brand Ambassador: You will be the face of Brooklinen, embodying the brand's values and mission in every interaction.
  • Engaging with Customers: You will build relationships with customers, understand their needs, and provide personalized solutions to meet their expectations.
  • Providing Product Education: You will educate customers on our products, highlighting the features, benefits, and value proposition of each item.
  • Driving Sales and Revenue: You will work to drive sales and revenue growth, meeting or exceeding sales targets while maintaining a customer-centric approach.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
  • Act as a brand ambassador, promoting Brooklinen's values and mission.
  • Engage with customers, building relationships and providing personalized solutions.
  • Provide product education, highlighting features, benefits, and value proposition.
  • Drive sales and revenue growth, meeting or exceeding sales targets.